Customer Support
Your Frequent Questions Answered
Heading across town, catching a flight, or planning a special outing, Durham City Cabs makes booking a taxi simple and stress-free. We cover Durham and surrounding areas with fast, reliable service. Just call us at 0191 303 4234, or scan our booking QR code at local hotels, pubs, and restaurants. We’re available 24/7 with upfront pricing and friendly drivers ready to assist!
Once your driver is en route, he will call you personally and provide the vehicle details and exact pickup point. Also our vehicles have branding ” Durham City Cabs” on side doors, so you can easily identify your taxi upon arrival.
Yes, we offer reliable taxi services 24 hours a day, 7 days a week throughout Durham and surrounding areas.
Absolutely. Whether online or over the phone, you can request multiple stops or via points during your booking. We’ll ensure your route is smooth and efficient.
All fares are calculated per vehicle, not per person. Whether you’re traveling solo or in a group, your quote is based on the vehicle size and journey, not the number of passengers.
You can reach us via phone, email, or live chat on Whatsapp. We’re here to help 24/7.
Yes, international numbers are welcome. Just ensure the number is active so we can send you booking confirmations and driver updates.
Yes. We provide child seats in the vehicles on request. Please mention your needs at the time of booking to ensure availability.
Yes, Durham City Cabs offers wheelchair-accessible taxi services. Pre-booking is advised so we can ensure the right vehicle is dispatched for your mobility needs.
Durham City Cabs is the only cab service who is offering Pet Carry Taxi in Durham. Guide dogs are always welcome. For other pets, please inform us in advance so we can allocate a suitable vehicle.
Yes, we provide long-distance and intercity taxi transfers from Durham to destinations across the UK. Call or email us for a quote and to check availability.
Yes, we offer reliable airport taxi transfers from Durham to Newcastle Airport and all other major UK airports including Manchester, London, Heathrow, Gatwick, Leeds etc. Book in advance for the best rates and availability.
We track your flight in real time. If you’ve provided accurate flight details, there are no extra charges for delays. Your driver will be there when you land.
You can pay online in advance or choose to pay the driver in cash upon arrival. Durham City Cabs offers flexible payment options for your convenience.
Yes, refunds are available for cancellations that meet our policy terms. Please review our cancellation policy or contact us for specific details.
We have premium vehicles in our fleet with Wi-Fi service. You can request this feature at the time of booking, also to the driver during the ride.