Contact Us
Durham City Cabs here to help! For bookings, inquiries, or assistance, please reach out on email, or call us directly. Our team is available 24/7 to provide you with safe, reliable transportation across Durham and beyond.
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Common Queries About Our Services
Can I book a private hire taxi in advance?
Absolutely! We encourage you to pre-book your taxi ride to ensure availability, especially during peak times or special events. Simply provide us with your travel details, and we’ll secure your booking for you.
What payment methods do you accept?
We offer multiple payment methods to ensure convenience for our customers. You can choose to pay with cash, or use major credit cards like Visa and Mastercard. Additionally, we accept payments via PayPal and Apple Pay.
Is there a limit on luggage or passengers?
Our vehicles are designed to accommodate a specific number of passengers and luggage. Generally, standard vehicles can hold up to four passengers with two medium-sized suitcases. If you have extra luggage or require additional space, please inform us at the time of booking.
How do I cancel or amend a booking?
You can easily cancel or modify your booking by contacting our customer service team via phone or email. We recommend doing this 3 hours before pickup time to avoid cancellation fees or issues with your reservation.
Are your drivers licensed and background-checked?
Yes, all our drivers are fully licensed, DBS checked, approved by Durham City Cousil and undergo comprehensive background checks. We prioritize passenger safety, so you can ride with confidence knowing that your driver is professional and trustworthy.
What safety protocols are in place for your drivers and vehicles?
Our drivers adhere to strict safety protocols, including regular vehicle maintenance checks, sanitization practices, and compliance with health guidelines. This ensures that you travel in a clean and safe environment, giving you peace of mind during your ride.