Durham City Cabs offer multiple payment methods to ensure convenience for our customers. You can choose to pay with cash, or use major credit cards like Visa and Mastercard. Additionally, we accept payments via PayPal and Apple Pay.

Our vehicles are designed to accommodate a specific number of passengers and luggage. Generally, standard vehicles can hold up to four passengers with two medium-sized suitcases. If you have extra luggage or require additional space, please inform us at the time of booking.

You can easily cancel or modify your booking by contacting our customer service team via phone at 0191 303 4234 or email booking@www.durhamcitycabs.co.uk We recommend doing this 3 hours before pickup time to avoid cancellation fees or issues with your reservation.

Yes, all our drivers are fully licensed, DBS checked, approved by Durham City Cousil and undergo comprehensive background checks. We prioritize passenger safety, so you can ride with confidence knowing that your driver is professional and trustworthy. 

Our drivers adhere to strict safety protocols, including regular vehicle maintenance checks, sanitization practices, and compliance with health guidelines. This ensures that you travel in a clean and safe environment, giving you peace of mind during your ride.